People First Method
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Keep more clients and seek fewer logos with a Land-for-the-long-term strategy.
Michael Scott has just started a business. He had 2 other employees and very little revenue. With cash reserves dwindling, pressure mounting, and bankruptcy looming, the founder of Michael Scott Paper Company had to do something. Michael...
Redirect boundary-bending pressure with this formula
In my experience, many if not most of the Salesforce admins and consultants I meet would describe themselves as more introverted and customer service oriented. This is a wonderful reality though it has risks and can cause red accounts,...
Protecting team boundaries on Salesforce projects.
I remember working on a project for about three months and just before our weekly demo on a Thursday, we were alerted that the prior stakeholder and VP had moved on and a new client team has been assembled to work with us. These things...
Identifying Mismatches and Alignment
In the intricate world of project management, success often hinges on the alignment of various factors, from team dynamics to stakeholder reactions and cultural nuances. Recognizing these mismatches early on can be pivotal in steering a...